Terms and Conditions

Dementia Careblazers LLC ("Careblazers" or the "Company") operates careblazers.com, makecaregivingeasier.com, and related products and services (collectively the "Site"). By accessing or using the Site, you agree to be legally bound by these Terms and Conditions ("Terms"). If you do not agree, please stop using the Site immediately.

The Site is available only to individuals who can form legally binding contracts under applicable law. The Site is not available to minors.

If you are a member of the Care Collective, your membership is additionally governed by the Care Collective Membership Agreement, available at careblazers.com/membership-agreement. In the event of a conflict between these Terms and the Care Collective Membership Agreement, the Membership Agreement controls for Care Collective matters.

Modification of These Terms

We reserve the right to modify these Terms at any time. It is your responsibility to check periodically for changes. Your continued use of the Site after changes take effect constitutes acceptance of the revised Terms.

Dementia Careblazers offers the following products and services:

The Care Collective

The Care Collective is our primary membership program for family dementia caregivers. It includes access to a training library of recorded educational content, live educational calls with Dr. Natali Edmonds, facilitated support groups conducted via Zoom, and access to our member community hosted on Circle. Billing, cancellation, and refund terms for the Care Collective are governed exclusively by the Care Collective Membership Agreement at careblazers.com/membership-agreement.

The Care Collective was previously offered under the names Dementia Care Club, Care Course, and Dementia Care Course. Members who enrolled under any of these prior names are subject to the Care Collective Membership Agreement.

Live Classes and Bootcamps

Time-limited live training events offered several times per year. Examples include the Behavior Breakthroughs Bootcamp. These events have scheduled session dates and are subject to the access, refund, and no-show terms described in Section 5 of this document.

Standalone Digital Products

Workbooks, guides, checklists, and mini-training programs available for individual purchase. These are delivered digitally upon purchase and are subject to the refund terms described in Section 5.

Free Resources

Free downloadable resources such as the Dementia Survival Guide are offered at no cost in exchange for your email address. By downloading a free resource, you agree to receive email communications from Dementia Careblazers. You may unsubscribe at any time using the link included in every email.

Speaking Engagements

Dr. Natali Edmonds is available for speaking engagements on a limited basis. All speaking requests must be submitted to [email protected]. Dr. Natali's availability is not guaranteed, and submission of a request does not create a contractual obligation. Speaking fees and all terms are negotiated individually and documented in a separate speaking agreement. These Terms do not constitute or modify any speaking engagement agreement.

Media and Press

All media, press, and interview inquiries must be directed to [email protected]. Any use of Dr. Natali Edmonds's name, image, likeness, or statements in published materials requires prior written approval from Dementia Careblazers. Quotes attributed to Dr. Natali Edmonds must be submitted for approval before publication.

Partnerships and Sponsored Content

Dementia Careblazers occasionally partners with third-party brands and businesses. When we receive compensation (whether monetary, in-kind, or otherwise) in connection with promoting a product or service, we disclose that material relationship in the content in accordance with FTC guidelines. A mention of or partnership with a third-party product does not constitute an independent endorsement of that product's quality, safety, or fitness for any purpose. Dementia Careblazers does not sell third-party products and is not responsible for third-party fulfillment, quality, or customer service.

To access the Care Collective and certain other products and services, you must create an account. You represent that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at [email protected] if you suspect unauthorized access to your account.

Accounts are for individual use only. You may not share your login credentials with any other person. Sharing account access is a violation of these Terms and may result in immediate termination of your account without refund.

By enrolling in any paid product or service, you authorize Dementia Careblazers to charge your payment method at the rate selected at the time of enrollment.

Payment and billing terms specific to the Care Collective membership, including recurring billing disclosures, subscription terms, and cancellation, are set forth in the Care Collective Membership Agreement.

Payment Plans

If you purchase a product or program using a payment plan, you agree to pay the initial installment to secure your participation and authorize Dementia Careblazers to automatically charge your payment method for all remaining installments on the dates specified at enrollment.

If any payment fails, you will have a 7-day grace period to update your payment information. If payment is not received within that window, your access to the relevant product or program will be suspended until the outstanding balance is resolved. Suspension or cancellation of access does not release you from your remaining payment obligations.

Chargebacks

If you have a concern about a charge from Dementia Careblazers, please contact us first at [email protected] before initiating a dispute with your bank or credit card provider. We will work to resolve billing questions promptly.

If you initiate a chargeback without first contacting us, we reserve the right to suspend or terminate your access to all Dementia Careblazers products and services while the dispute is under review. A chargeback does not constitute a cancellation of your membership or release you from your payment obligations under these Terms.

Third-Party Payment Processors

Payments are processed by third-party providers including Stripe. The information provided as part of any transaction, including your credit card number and contact information, may be collected by both the payment processor and by us. We are not responsible for the privacy practices or policies of third-party processors. Please review their terms independently.

Care Collective

Refund and cancellation terms for the Care Collective are governed by the Care Collective Membership Agreement at careblazers.com/membership-agreement.

Live Classes and Bootcamps

Refund requests for live classes and bootcamps must be submitted at least 7 days before the first scheduled session date. Requests submitted within 7 days of the event start date are not eligible for a refund. If Dementia Careblazers cancels or reschedules an event, you will be offered a full refund or the option to apply your payment toward a future event. No refund will be issued for failure to attend a session you registered for.

Standalone Digital Products

All standalone digital product sales are final upon purchase and delivery. We do not offer refunds on workbooks, guides, or mini-training programs. If you experience a technical issue preventing access to a product you purchased, contact us at [email protected] within 14 days of purchase and we will resolve it.

Live sessions, support groups, Q&A calls, and bootcamp events are offered on scheduled dates. Dementia Careblazers does not guarantee that you will be able to attend every live session. Replays of eligible sessions are made available to active members in the member area, subject to availability.

We reserve the right to reschedule, cancel, or modify any live session or event. In the event of a cancellation by Dementia Careblazers, we will make reasonable efforts to reschedule or provide a recorded alternative. We are not liable for any inconvenience caused by schedule changes.

Missing a live session does not constitute grounds for a refund under any circumstances.

As a member of any Dementia Careblazers program or community, you agree to conduct yourself respectfully at all times. The following behaviors are prohibited and may result in immediate removal from the program without refund:

• Using abusive, derogatory, threatening, or discriminatory language directed at any person
• Harassing, stalking, or retaliating against any other member, instructor, or Dementia Careblazers staff member
• Discriminating against or harassing others on the basis of any legally protected classification, including race, gender, age, disability, national origin, religion, sexual orientation, or gender identity
• Making improper advances or sexually harassing any person
• Using live Q&A sessions or group calls to complain about instructors, staff, or other members
• Hanging up abruptly on others during live calls
• Directly contacting any Dementia Careblazers instructor or staff member outside of official support channels

All support questions and issues should be directed to [email protected].

We reserve the right in our sole discretion to refuse or terminate access to any program, product, or service at any time without notice for violations of this conduct policy or these Terms.

The Care Collective and related programs include community spaces in which personal caregiving experiences are shared. You are entirely responsible for deciding how much personal information you wish to share.

By participating in any Dementia Careblazers program, you agree to keep the personal information and shared experiences of other members confidential. You may not share, post, reproduce, or distribute anything disclosed by other members in any program, community, or live session.

All Care Collective and program materials, including live trainings, live calls, replays, recordings, transcripts, workbooks, and workshops, are confidential and may not be duplicated, shared on social media, or used in any way outside of your personal caregiving education.

Dementia Careblazers will not sell, share, or rent the personal information of its members to third-party businesses. However, we cannot guarantee the confidentiality of information you choose to share within the community. Please review our Privacy Policy at careblazers.com/privacy-policy for full details on how we manage your personal information, including your rights under applicable law. If you are located in the European Union or another jurisdiction with applicable data protection laws, please review the Privacy Policy for information about your rights and how we handle international data transfers.

All content, materials, frameworks, and methodologies created by Dementia Careblazers, including The Identity Method™, the Formula for Change, course content, video recordings, workbooks, guides, scripts, transcripts, and all associated educational materials, are the exclusive intellectual property of Dementia Careblazers LLC and are protected under applicable copyright, trademark, and intellectual property laws.

Your enrollment in any Dementia Careblazers program grants you a limited, non-exclusive, non-transferable license to use the materials for your own personal caregiving education only. This license does not permit you to:

• Reproduce, duplicate, copy, distribute, or publicly display any content or materials
• Share, resell, sublicense, or otherwise transfer materials to any third party
• Teach, license, or commercialize any Dementia Careblazers framework, including The Identity Method™, in any form
• Create derivative works, write books, create courses, or build applications based on Dementia Careblazers tools or methodologies
• Repackage or present Dementia Careblazers content as your own
• Use Dementia Careblazers trademarks, logos, or wordmarks without prior written consent

Dementia Careblazers is the only organization authorized to train others in the use of its proprietary frameworks. You may not use these tools to create a competing program or certification. Any brief mention of Dementia Careblazers frameworks in published work must include clear attribution to Dementia Careblazers LLC.

Unauthorized use constitutes copyright and trademark infringement and may result in legal action. For copyright questions or requests, contact [email protected].

By posting, uploading, or submitting any content to Dementia Careblazers platforms, communities, or programs ("Submissions"), you grant Dementia Careblazers a non-exclusive, royalty-free, worldwide license to use, reproduce, distribute, display, and publish your Submission in connection with the operation of the Site and its programs, including the right to publish your name in connection with your Submission where permitted by law.

You represent and warrant that you own all rights to your Submission and that it does not infringe the rights of any third party.

Dementia Careblazers does not claim ownership of your Submissions and has no obligation to post, display, or retain any Submission. We may remove any Submission at any time, for any reason, without notice.

We do not control or endorse content submitted by other members and are not liable for any user-generated content posted in community spaces.

DMCA Copyright Complaint Procedure

Dementia Careblazers respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (17 U.S.C. § 512). If you believe that content on our Site or in our community platforms infringes your copyright, please send a written notice to our designated agent containing the following:

1. A physical or electronic signature of a person authorized to act on behalf of the copyright owner
2. Identification of the copyrighted work you claim has been infringed
3. Identification of the material you claim is infringing and its location on our Site or platform (URL or sufficient description)
4. Your contact information (name, address, telephone number, email)
5. A statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law
6. A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf

Designated Copyright Agent

Upon receiving a valid notice, we will investigate and, where appropriate, remove or disable access to the allegedly infringing content. We may notify the user who posted the content, who may submit a counter-notification if they believe the removal was in error.

Repeat Infringer Policy: We reserve the right to terminate the accounts of users who are found to be repeat infringers of intellectual property rights.

To the maximum extent permitted by applicable law, Dementia Careblazers LLC, its affiliates, officers, directors, employees, contractors, and agents shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising out of or in connection with your use of the Site, any program, product, service, or communication (including but not limited to lost profits, lost data, personal injury, or property damage) even if Dementia Careblazers has been advised of the possibility of such damages.

Your sole remedy for dissatisfaction with any product, service, or content is to discontinue use and, where applicable, request a refund within the terms outlined in these Terms or the Care Collective Membership Agreement.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless Dementia Careblazers LLC and its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys fees) arising out of or in any way connected with your use of the Site or any program, your violation of these Terms, your violation of any third-party rights, or any content you submit, post, or transmit through the Site.

As a condition of your use of the Site, you agree not to:

• Use the Site for any unlawful purpose or in violation of any applicable local, state, national, or international law
• Use any automated tool, robot, spider, or scraping process to access or copy any content from the Site without prior written consent
• Interfere with or disrupt the operation of the Site or the servers and networks connected to it
• Attempt to gain unauthorized access to any portion of the Site or any other systems connected to it
• Transmit any viruses, malware, or other harmful code through the Site
• Collect personal information about other users without their consent
• Use the Site for speculative, fraudulent, or unauthorized purposes

The Site and its programs may include community forums, group chats, live calls, and other communication tools (collectively, "Communication Services"). You agree to use these services only to post and exchange content that is appropriate and relevant to the community.

We reserve the right, in our sole discretion, to monitor, edit, or remove any content posted in any Communication Service, and to terminate your access to any Communication Service at any time without notice.

We are not responsible for the accuracy, completeness, or appropriateness of any content posted by other users and disclaim all liability related to the content or actions of other users within any Communication Service.

AI-Assisted Operations

Dementia Careblazers uses artificial intelligence tools to assist with drafting customer support responses and internal business operations. Any AI-assisted response to a support inquiry is reviewed by a human team member before it is sent. No AI tool is used to make decisions about your account, membership, or access.

The Site and its programs use third-party platforms and services including, but not limited to: Stripe (payment processing), Kit/ConvertKit (email), Circle (membership community), ClickFunnels (sales pages), Make.com (automation), Zoom (live sessions), Google Analytics, Microsoft Clarity, Meta (advertising), and Anthropic/Claude (AI-assisted operations).

These third-party sites and services are not under our control and we are not responsible for their content, privacy practices, or terms of service. Their use is subject to their respective terms and privacy policies, which we encourage you to review. Links or references to third-party platforms do not constitute an endorsement.

The Site and all content, materials, products, and services are provided on an "as is" and "as available" basis without warranty of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or timeliness of any information on the Site.

The Site may contain technical inaccuracies, typographical errors, or omissions, including with respect to pricing or product descriptions. We reserve the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice.

We encourage you to contact us first at [email protected] if any dispute arises. Most concerns can be resolved promptly through direct communication.

If a dispute cannot be resolved informally, you agree to submit to binding arbitration before a single arbitrator selected jointly in the State of Arizona, in accordance with the American Arbitration Association Rules. Any arbitration will be held in Maricopa County, Arizona. The prevailing party shall be entitled to reasonable attorneys fees and costs.

The only remedy that may be awarded through arbitration is a full refund of payments made by you up to the date of the award. Consequential, punitive, or other damages may not be awarded.

Any arbitration must be commenced within one year of the date of the act or omission giving rise to the dispute, or it will be permanently waived.

Class Action and Jury Trial Waiver

You and Dementia Careblazers agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding. Neither you nor Dementia Careblazers may participate in a class arbitration or seek to consolidate claims with those of any other person. You and Dementia Careblazers each waive the right to a jury trial for any claim subject to these Terms.

In connection with any dispute, you agree not to make false, misleading, or defamatory statements about Dementia Careblazers, its programs, or its representatives. This provision does not apply to truthful statements made in the course of a legally required legal or arbitration process, to honest reviews of your experience as a consumer, or to statements protected by applicable law.

This Agreement is governed by the laws of the State of Arizona without regard to conflicts of law principles. The exclusive jurisdiction for any dispute not subject to arbitration shall be the state and federal courts located in Maricopa County, Arizona.

Your use of the Site and enrollment in any program constitutes your electronic signature as defined by the Electronic Signatures in Global and National Commerce Act (E-Sign) and the Uniform Electronic Transactions Act (UETA). You acknowledge and agree that these Terms are a binding electronic record and are fully valid and enforceable.

Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms, together with the Privacy Policy at careblazers.com/privacy-policy and, for Care Collective members, the Care Collective Membership Agreement at careblazers.com/membership-agreement, constitute the entire agreement between you and Dementia Careblazers with respect to your use of the Site and participation in any program or service.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

Assignment

Dementia Careblazers may assign its rights and obligations under these Terms to any party at any time without notice. You may not assign your rights under these Terms without our prior written consent.

No Joint Venture

Nothing in these Terms creates a joint venture, partnership, employment, or agency relationship between you and Dementia Careblazers.

Survival

All provisions of these Terms that by their nature should survive termination, including intellectual property rights, disclaimers, limitation of liability, indemnification, and dispute resolution, shall survive termination of your access or membership.

International Use

The Site is operated from the United States. If you access the Site from outside the United States, you do so on your own initiative and are responsible for compliance with all applicable local laws. Dementia Careblazers makes no representation that the content or services available through the Site are appropriate or lawful in any jurisdiction outside the United States. The Site is not intended for use in any jurisdiction where its use is prohibited by applicable law. Downloading or using any software, products, or services made available through the Site constitutes your representation that you are not located in, under the control of, or a national or resident of any country subject to a U.S. government embargo or sanction, and that you are not named on any U.S. government restricted parties list.

Legal Process

Our performance of these Terms is subject to applicable laws and legal process. Nothing in these Terms limits our right to comply with governmental, court, and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by us with respect to such use.

If you have any questions about these Terms, your membership, or our policies, please contact us at: